Ordering Information

How To Place Your Order

Online Shopping Cart:

Place your items in our online shopping cart as you browse our site and submit your order.

Fax:

Place your items in our online shopping cart and then print it out and fax to:

765-886-4644.

Type your purchase order and fax to:

765-886-4644.

Make sure you include your phone number, once we receive your fax we will call you to verify your order.

Phone:

Call us at:

765-886-4640

Dallas, Texas Contact:

972-620-1108

We will be glad to take your order over the phone and help with any questions you might have.

Mail:

Place your items in the shopping cart and then print it out or type your purchase order and mail to:

Willow Way LLC

12873 W. E. Oler Road

Hagerstown, IN 47346

Make sure you include your phone number, once we receive the order we will call you to verify your order.

Payment Options

We require a 50% deposit on custom equipment.

Applying to any order: Full payment is due, including shipping costs, prior to leaving Willow Way.

	International Orders: We welcome International orders, but they can not be accepted through our shopping cart. Please call, e-mail or fax your order. International orders are paid by Wire Transfer, Credit Card or PayPal under some circumstances may be acceptable.
	Credit Card - Visa & MasterCard Only
	Money Order or Cashiers Check
	Lease Options -

SoapEquipment.com has teamed up with Great American Finance Co. (GAFCO) to bring you another financing option for purchasing your soap making equipment! Equipment leasing can provide up to 100 percent financing. This means you can quickly obtain the equipment you need without depleting your available cash or using up the availability of your existing bank credit lines.

CLICK HERE for more information

Wire Transfer

Please e-mail or call for information on how to pay us with a Wire Transfer.

Company or Personal Check

This option may delay your order, while we wait for funds to clear your bank.

PayPal®

PayPal under some circumstances may be acceptable. Please e-mail or call for information on how to pay us through PayPal.

Information We Will Need To Know

	Your name, your company name, mailing address, shipping address, email address, fax number and your phone number.
	What products you want to order and the quantity.
	How do you want your products designed - specifications.

Specifics:

If ordering custom soap cutters or soap molds then we will need to know specifics on your:

Bar Size - Bar Thickness - Bar Width and Length, preferably when just cut from the mold.

Note:

if you give us the dimensions of a cured bar, that is what your mold and cutter design will reflect so please consider carefully the dimensions you are giving us.

If you don't know these dimensions then let us know this straight away and we will try to assist you in a bar design.

	If you have specific requests, batch sizes, physical restraints, special space and working conditions, then please make mention of these.
	How you plan on paying for your order.

Returned Checks

There is a $25.00 charge

for all returned checks!

FAQ - Frequently Asked Questions

Be sure to check our FAQ pages for more information about our products. Many of the questions you might have could be answered on these pages.

Shipping

Our shopping cart will figure shipping for the continental US and most of Canada. Our shopping cart doesn't accurately figure shipping for Alaska and Hawaii, we are working to correct this. For our customers in these States; please continue to process your order. We will then contact you with the most economic cost of shipping for your approval.

Unless noted, prices do not include shipping and applicable sales taxes.

Due to the nature of our equipment, it's size, weight and custom specifications, we will, in most cases contact you as to the best way to ship your order and options you might take to reduce shipping costs. In every case we will do all we can to reduce this cost and to get your equipment to you as quickly as possible.

Damage Claims / Order Errors

Things do happen, whether it’s human error in filling the order or damage in shipment, whatever the case, please inspect your shipment upon delivery.

	You should immediately report any losses, shortages or damage to the delivery person.
	Call, fax or email us, with details as to the extent of damage, include pictures if possible.
	Save damaged goods, cartons and packaging materials until the claim is settled.
	We will either ship replacements to you or allow credit on the next purchase.
	In the event the contents do not match the packing slip, or the items or quantities are not what you expected, please notify us immediately by phone, fax or email.
	We will correct any errors that we have made right away.
	There are no returns; except for replacement due to shipping damage or order filling error.
	The deposit on custom equipment is nonrefundable once design work on the piece or project has begun.

Note:

Claims must be made within five days of receipt of shipment.

Satisfaction Guarantee

In the unlikely event that our products do not meet with your approval, give us a call or fax or e-mail an explanation.

We will contact you immediately.

If replacement or product credit is not acceptable to you, we will refund your money by check upon the return of the product. All items must be received back, in their original condition. Please see Merchandize Returns for further information. Custom equipment is not refundable.

Note:

Do Not return anything to us without contacting us first.

Merchandise Returns

If you want to return a piece of merchandise for a credit, you must first receive an RMA (Returned Merchandise Number) from us. Please call 765-886-4640.

	We will not credit shipping costs for the Returned Merchandise.
	If approved for return and merchandise is Un-USED; it is subject to a minimum of 25% restocking charge.
	If approved for return and merchandise is USED; it is subject to a minimum of 50% restocking and refurbishing charge.
	Once the merchandise has been received and inspected, we will notify you by e-mail or fax the amount of credit. Credit will be paid by check.
	The deposit on custom equipment is nonrefundable once design work on the piece or project has begun.

This policy does not apply to custom equipment, which is not returnable.

Shipment Packaging

We pride ourselves in recycling as much as we can; this includes packing materials and boxes. You will find our shipping cartons coming in various sizes and colors. We primarily use bubble wrap as our packaging material. It can be used many times over. If you have special requirements, please let us know.

Policy Change

We reserve the right to change any of our policies at anytime without prior notice.

Select a Category to view the associated Frequently Asked Questions